Website Returns and Exchanges:
Iconic will gladly accept returns and exchanges of unworn, unwashed products in saleable condition with original tags and packaging which were sold on our website within 30 days of purchase. Sale items can be returned for store credit or exchange only. Please ship back the products in their original product packaging with tags and note on your packing slip how you would like us to handle your return/exchange.
Final sale or closeout items can be exchanged for size only, subject to availability. If the exchange size you'd like is unavailable for final sale items, they can be returned (unworn/unwashed with tags and packaging) for store credit only, by arrangement. Please email us at firstname.lastname@example.org or call us at 831 688 3603 M-F from 9AM to 5PM Pacific time to confirm whether a exchange is available and for shipping arrangements.
We are always interested in improving our products, and we would love to hear your reasons for your return or exchange on your packing slip or by phone or email. Please insure the package for your protection and send to:
Attn: Returns, RMA-(insert your order # here)
7960-B Soquel Dr. #374
Aptos, CA 95003
Retail Store Returns and Exchanges:
Exchanges or returns of iconic products purchased from one of our retailers or reseller websites (i.e. not from the iconicsport.com website) should be handled directly by the retail store or reseller website. If this is not handled to your satisfaction, please contact us at email@example.com
Shipping Policy on Returns and Exchanges:
For returns and exchanges, please ship your product back to us at your expense. We'll ship out the exchange new item at our expense, except for final sale or closeout items. For final sale/closeout items the customer pays shipping both ways because of the very low price of closeout items. We recommend shipping with insurance in case your package is lost or damaged in shipment.